Terms & Conditions

These Terms & Conditions govern all bookings and services provided by STE VILLAGE MOROCCO TRAVEL, trading as Village Morocco Travel, a registered tour company in the Kingdom of Morocco, with registered address at Koudiat Draoua 337, 52200 Erfoud, Morocco, registration number 2574/Tour/2024.

By confirming a booking and paying the required deposit, you acknowledge that you have read, understood, and accepted these Terms & Conditions on behalf of yourself and, where applicable, all travelers included in your booking.

Last updated: October 2026

Booking & Confirmation

To confirm your reservation, we require a deposit agreed upon during the booking process. The exact deposit amount will be stated in your quotation or booking confirmation.

Once the deposit is received, your booking is considered confirmed and your tour dates and agreed services will be secured.

The person making the booking is responsible for providing accurate information and ensuring that all travelers included in the booking are aware of and accept these Terms & Conditions.

The remaining balance is typically paid upon arrival in Morocco or at the start of the tour unless otherwise agreed.

Your confirmed itinerary, quotation, or booking confirmation will specify the services included in your individual booking.

Payment Methods

We accept secure online payments, bank transfers, Wise, PayPal, and cash payments in Morocco.

Unless otherwise agreed, the remaining balance can be paid directly to your driver/guide at the beginning of the tour in Euros, US Dollars, or Moroccan Dirhams.

Clients may also choose to pay the remaining balance in advance.

Any transaction, currency conversion, PayPal, Wise, or bank transfer fees are the responsibility of the client unless otherwise agreed.

Prices

All prices are quoted in Euros unless stated otherwise.

Tour prices may vary depending on the number of travelers, accommodation category, travel dates and season, length and route of the tour, activities included, and custom requests or upgrades.

The final agreed quotation at the time of booking is the valid price for your tour.

Any additional services, activities, upgrades, or modifications requested after confirmation may result in an additional charge.

What Is Included

Every Village Morocco Travel tour is different, particularly as many of our tours are private and customized. The services included in your tour will be clearly stated in your quotation, itinerary, or booking confirmation.

Depending on the tour, these may include:

• Private transportation

• Driver or driver-guide

• Accommodation

• Desert camp accommodation

• Breakfasts and/or other specified meals

• Local guides

• Camel trekking or alternative desert transfers

• Airport transfers

• Activities or excursions specifically listed in the itinerary

Only services specifically stated as included in your confirmed itinerary, quotation, or booking confirmation are included in the tour price.

What Is Not Included

Unless specifically stated otherwise in your confirmed booking, the following are not included:

• International flights

• Lunches and dinners not specified in the itinerary

• Drinks

• Travel insurance

• Tips and personal expenses

• Optional activities or excursions not specified as included

• Visa, passport, vaccination, or other travel-document costs

• Any services not specifically listed as included in your confirmed itinerary

Tour Modifications Requested by the Client

Because our tours are private and customizable, we will always try to accommodate reasonable requests to change travel dates, routes, accommodation, activities, or other arrangements. Changes are subject to availability and cannot always be guaranteed.

If a requested change results in additional costs from hotels, desert camps, guides, transportation providers, activity providers, or other suppliers, the additional cost will be communicated to the client before the change is confirmed.

Changes requested shortly before departure or during the tour may not always be possible. If a requested change results in the cancellation of accommodation or other services already booked, any non-refundable supplier costs may be passed on to the client.

Changes to the Itinerary

Travel in Morocco sometimes requires flexibility. Village Morocco Travel reserves the right to make reasonable adjustments to the itinerary when necessary due to weather, road closures or road conditions, safety concerns, accommodation availability, local events, government restrictions, or operational circumstances beyond our reasonable control.

When a planned service or accommodation cannot be provided, we will make reasonable efforts to provide the closest suitable alternative.

Minor itinerary changes that do not significantly alter the overall nature of the tour are not considered grounds for cancellation or refund.

Accommodation

Accommodation will be provided according to the category and arrangements stated in your confirmed itinerary.

When specific hotels, riads, desert camps, or other properties are named, we will make every reasonable effort to provide those accommodations.

If a specified property becomes unavailable for reasons outside our control, it may be replaced with another accommodation of a similar category and standard.

Facilities and standards may vary between properties, particularly in rural, mountain, and desert areas. Services such as Wi-Fi, air conditioning, heating, electricity, and hot water may differ from the standards travelers are accustomed to at home.

Cancellation Policy

45 days or more before arrival

No additional cancellation charge applies. The booking deposit is non-refundable and will be retained.

15–44 days before arrival

A cancellation fee equal to 50% of the total confirmed tour price applies.

If the amount already paid is less than the applicable cancellation fee, the remaining cancellation amount is payable.

Less than 15 days before arrival

The booking is 100% non-refundable and the full confirmed tour price is due.

If the full balance has not yet been paid, the outstanding amount remains payable.

No-show or cancellation on the day of departure

The full tour price is due and no refund will be provided.

The cancellation date is the date on which we receive written notice of cancellation.

We strongly recommend purchasing comprehensive travel insurance that includes trip cancellation and interruption coverage.

Unused Services

Once a tour has started, services that a traveler voluntarily chooses not to use are generally non-refundable. This may include accommodation, meals, activities, guided visits, transportation, camel rides, excursions, or other services included in the confirmed booking.

If a service included in your booking cannot be provided by Village Morocco Travel, we will make reasonable efforts to provide an appropriate alternative.

Transportation & Travel Times

Transportation will be provided according to the arrangements stated in your confirmed itinerary.

The type and size of vehicle may depend on the number of travelers, itinerary, luggage requirements, and road conditions.

Driving and arrival times provided in an itinerary are estimates. Actual journey times may vary due to traffic, weather, road conditions, construction, sightseeing stops, local events, or other circumstances.

Clients are responsible for providing accurate flight and other travel information.

We recommend allowing sufficient time between the scheduled end of a tour and any flight, train, or other onward journey.

Flight Delays & Late Arrivals

If your flight or other transportation to Morocco is delayed, please inform us as soon as possible. We will make reasonable efforts to adjust airport transfers or the itinerary where possible.

However, activities, accommodation, excursions, or other services missed because of flight delays, cancellations, missed connections, or late arrival may not be refundable.

Any additional costs resulting from circumstances outside our control may be the responsibility of the traveler.

Activities & Participation

Depending on your itinerary, your tour may include activities such as camel trekking, hiking, sandboarding, 4×4 excursions, guided walks, or other activities.

Participation in these activities is voluntary.

Travelers are responsible for considering whether an activity is appropriate for their individual circumstances and abilities and for following reasonable safety instructions.

Where possible, alternative arrangements can be made. For example, travelers who do not wish to ride a camel may be able to reach the desert camp by 4×4.

Children

Children are welcome on our tours unless otherwise specified.

Parents or guardians are responsible for supervising children and determining whether individual activities are appropriate for them.

Because our tours are private, we can often adapt the pace of the itinerary, driving breaks, and stops for families traveling with children.

Alternative arrangements may also be available for activities that are not appropriate for younger children.

Special Requirements & Accessibility

Please inform us before booking about any requirements that could affect your travel arrangements, including mobility or accessibility requirements, wheelchairs or mobility equipment, dietary requirements, food allergies, babies or young children, large or unusual luggage, or other requirements that may affect transportation, accommodation, or activities.

We will make reasonable efforts to accommodate individual requirements but cannot guarantee that every request can be met, particularly in remote areas.

Travel Insurance

We strongly recommend that all travelers obtain comprehensive travel insurance covering:

• Trip cancellation or interruption

• Medical expenses

• Emergency medical assistance or evacuation

• Personal injury

• Lost, stolen, or damaged luggage

• Travel delays and missed connections

Travelers are responsible for choosing an insurance policy appropriate for their individual circumstances and planned activities.

Village Morocco Travel is not responsible for costs arising from personal travel incidents that should reasonably be covered by travel insurance.

Passports, Visas & Entry Requirements

Travelers are responsible for ensuring that their passports and other travel documents are valid and that they meet the current entry requirements for Morocco.

Visa and entry requirements depend on nationality and may change.

Travelers should check the relevant official requirements for their nationality before traveling.

Village Morocco Travel is not responsible for cancellations, delays, denied entry, or additional expenses resulting from a traveler not having the necessary travel documents or failing to meet applicable entry requirements.

Client Responsibilities

Travelers are responsible for:

• Providing accurate personal, booking, and travel information

• Ensuring passports and travel documents are valid and meeting applicable entry requirements

• Respecting Moroccan laws, customs, and cultural traditions

• Following reasonable safety instructions from drivers, guides, and activity providers

• Taking reasonable care of personal belongings

• Informing us of relevant special requirements before traveling

Travelers are expected to behave respectfully toward guides, drivers, accommodation staff, local communities, other travelers, and property.

Village Morocco Travel reserves the right to discontinue services in cases of serious unsafe, abusive, disruptive, threatening, or illegal behavior. Refunds may not be available where services are discontinued for these reasons.

Luggage & Personal Belongings

Travelers are responsible for their luggage, passports, money, electronic devices, valuables, and other personal belongings during the trip.

We recommend keeping important or valuable items with you whenever reasonably possible.

Please inform us before traveling if you will have unusually large luggage, wheelchairs, mobility equipment, sports equipment, baby equipment, or other oversized items so that suitable transportation can be arranged.

Third-Party Services

Some elements of your trip may be provided by independent third-party suppliers, including hotels, riads, desert camps, restaurants, local guides, activity providers, and transportation providers.

Village Morocco Travel carefully selects the partners and suppliers we work with and coordinates these services as part of your tour.

Third-party businesses may operate independently and may have their own policies and operating procedures.

Village Morocco Travel will make reasonable efforts to assist clients if an issue arises with a service included in their confirmed booking.

Liability

Village Morocco Travel organizes tours using accommodations, transportation providers, guides, activity providers, and other local travel services.

We carefully select the partners and suppliers we work with and will provide the services included in your confirmed booking with reasonable care.

To the extent permitted by applicable law, Village Morocco Travel cannot be held responsible for loss, damage, injury, delay, or additional costs resulting from:

• Circumstances beyond our reasonable control

• Actions or negligence of the traveler

• Failure to follow reasonable safety instructions

• Services independently arranged by the traveler

• Incorrect or incomplete information provided by the traveler

• Loss, theft, or damage to personal belongings

Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.

Force Majeure

Village Morocco Travel is not liable for failure, delay, cancellation, or necessary changes to services caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters

• Extreme weather

• Flooding

• Road closures

• Government restrictions

• Political or civil unrest

• Strikes

• Pandemics or public health emergencies

• Border closures

• Flight cancellations or significant disruptions

• Transportation disruptions

• Other events that make the planned itinerary unsafe, impossible, or impractical to operate

In these situations, we will make reasonable efforts to assist travelers and provide suitable alternatives where possible.

Additional costs resulting from circumstances beyond our reasonable control may be the responsibility of the traveler, subject to applicable law.

Problems or Complaints During Your Tour

If you experience a problem during your trip, please inform your driver, guide, or Village Morocco Travel as soon as possible.

This gives us an opportunity to address the issue and find a solution while your tour is taking place.

If the issue cannot be resolved during the trip, please contact us in writing with the relevant details.

We ask travelers to give us a reasonable opportunity to resolve problems before the end of the tour whenever possible.

Photography & Marketing

During our tours, we may occasionally take photographs or videos that we would like to use on our website, social media channels, or other promotional materials.

We will always ask for your permission before using any photograph or video in which you are identifiable for marketing or promotional purposes.

You are completely free to refuse, and your decision will not affect your tour or the services you receive in any way.

Privacy & Personal Information

Personal information shared during the booking process is used for organizing your trip and communicating with you.

Where necessary to provide your booked services, relevant information may be shared with hotels, guides, transportation providers, desert camps, activity providers, or other suppliers involved in your trip.

We do not sell your personal information.

Please refer to our Privacy Policy for more information.

Governing Law & Jurisdiction

These Terms & Conditions and all bookings made with Village Morocco Travel are governed by the laws of the Kingdom of Morocco.

If a dispute arises in connection with a booking or service, we encourage clients to contact Village Morocco Travel first so that we can make reasonable efforts to resolve the matter directly and amicably.

Where a dispute cannot be resolved amicably, it will be subject to the jurisdiction of the competent courts of Morocco, subject to any mandatory consumer rights or jurisdictional protections that may apply under applicable law.

Acceptance of Terms

By confirming a booking and paying the required deposit, you acknowledge that you have read, understood, and accepted these Terms & Conditions.

The person making the booking confirms that they are authorized to make the reservation and accept these Terms & Conditions on behalf of all travelers included in the booking.

The version applicable to your booking is the version in effect at the time your booking is confirmed.

Company Information

Legal name: STE VILLAGE MOROCCO TRAVEL
Trading name: Village Morocco Travel
Registration number: 2574/Tour/2024
Registered address: Koudiat Draoua 337, 52200 Erfoud, Morocco
Email: villagemoroccotravel@gmail.com
Website: villagemoroccotravel.com
WhatsApp: +212 632 935 896